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Frequently Asked Questions

Find answers to common questions about international and domestic relocations with Florette Relocations.

International Relocation FAQ

How early should I book my international relocation?

It is recommended to book your international relocation at least 2–4 weeks in advance. This allows sufficient time for pre-move survey, packing arrangements, documentation, and shipping schedules.

How is the moving cost calculated?

Relocation cost is based on:

  • Volume of goods
  • Destination country
  • Shipping method (Sea / Air)
  • Packing requirements
  • Additional services

Florette Relocations provides a pre-move survey to determine an accurate quotation.

What items cannot be shipped internationally?

Restricted items may include:

  • Flammable items
  • Liquids
  • Food items
  • Hazardous materials
  • Certain electronics

Our relocation specialists will advise you during the pre-move survey on specific country restrictions.

Packing Services FAQ

Do you provide packing services?

Yes, Florette Relocations provides professional packing services using high-quality packing materials. Our trained packers and movers ensure safe handling of your belongings.

Do you provide packing materials?

Yes, we provide all necessary materials, including:

  • Carton boxes
  • Bubble wrap
  • Packing paper
  • Wooden crates
  • Protective covers

These premium materials ensure safe transportation during the entire journey.

Shipping FAQ

How long does international relocation take?

Estimated transit times from Malaysia:

  • Singapore: 3–7 days
  • India: 2–4 weeks
  • Australia: 4–6 weeks
  • UK / Europe: 4–8 weeks
  • UAE: 3–5 weeks

Transit times may vary depending on shipping schedules and customs clearance processes.

Do you provide air freight services?

Yes, we provide air freight services for urgent relocation and small volume shipments when speed is prioritized over cost.

Insurance FAQ

Do you provide transit insurance?

Yes, Florette Relocations provides transit insurance options for international relocation. Our relocation specialists will guide you on the available insurance coverage levels for your peace of mind.

Domestic Moving FAQ

Do you provide domestic relocation within Malaysia?

Yes, we provide domestic relocation services across Malaysia including Kuala Lumpur, Selangor, Penang, Johor, and other major cities across the peninsula and East Malaysia.

Do you dismantle and reassemble furniture?

Yes, our relocation team provides professional dismantling and reassembly services for standard furniture items as part of our comprehensive moving package.

Corporate Relocation FAQ

Do you provide corporate relocation services?

Yes, Florette Relocations provides full corporate relocation support, including employee relocation, expat moving, and specialized office relocation management.

Contact & Booking FAQ

How do I request a quotation?

You can contact Florette Relocations via several channels:

  • Online contact form
  • Phone: (603) 2731 9207
  • Email: [email protected]
  • WhatsApp: +60 12-748 2799

Our relocation specialists will respond promptly to your request.

Do you provide pre-move survey?

Yes, we provide a complimentary pre-move survey (physical or virtual) to assess the exact volume and provide a highly accurate and transparent quotation.

Why Choose Florette Relocations

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Malaysia Based

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International Specialists

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Professional Packing

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Door to Door

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Global Network

Still Have Questions?

Contact Florette Relocations today for a professional moving consultation. Our specialists are here to help you throughout your relocation.